Privacy Policy
Last updated: 25 June 2026
1. Introduction
Orion Express Logistics Pvt Ltd respects your privacy. This policy explains how we collect, use, store and protect information when you use our website, shipment tracking services, customer support channels, WhatsApp communications, or related logistics services.
2. Information We Collect
We may collect customer name, company name, phone number, email address, pickup and delivery address, shipment details, LR or booking number, invoice or material details, tracking events, support requests, and communication records required to provide logistics and shipment tracking services.
3. How We Use Information
We use information to process bookings, coordinate pickup and delivery, provide shipment tracking, send service updates, respond to customer queries, improve operations, maintain records, comply with legal obligations, and prevent misuse of our services.
4. WhatsApp and Customer Communications
If you contact us or receive shipment updates through WhatsApp or similar channels, we use the provided contact details only for service communication, shipment updates, support, and operational coordination. Customers may request that non-essential communication be stopped.
5. Sharing of Information
We may share necessary shipment and contact information with our employees, branches, delivery partners, transport vendors, technology providers, or authorities where required for logistics execution, customer support, billing, compliance, or safety. We do not sell personal information.
6. Data Security
We use reasonable technical and organisational measures to protect information against unauthorised access, misuse, loss, or alteration. No internet-based service can be guaranteed completely secure, but we work to keep customer and shipment data protected.
7. Data Retention
We retain information for as long as required to provide services, maintain logistics records, resolve disputes, support audits, comply with tax and legal requirements, and improve our business operations.
8. Your Choices
You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational record-keeping requirements. You may also opt out of non-essential service communications where applicable.
9. Contact Us
For privacy-related questions, contact Orion Express Logistics Pvt Ltd at booking@orionexpresslogistics.com or call +91 77758 00067.